SHIPPING
US DOMESTIC SHIPPING
We offer fast and reliable shipping across the United States. All domestic orders are processed within 1–2 business days and shipped via trusted carriers like USPS or UPS. Delivery times typically range from 2–5 business days, depending on your location and selected shipping method. Tracking information will be provided as soon as your order ships.
We take care to pack every item securely so your pet products arrive safely and on time. If you have special shipping requests or need expedited service, please contact us—we’re happy to help!
INTERNATIONAL SHIPPING
We proudly offer international shipping to select countries worldwide. Orders are carefully packed and shipped via reliable carriers such as USPS International, DHL, and FedEx to ensure safe delivery. Delivery times vary by destination but typically range from 7 to 21 business days. Customers are responsible for any customs fees, duties, or taxes imposed by their country.
Please note that some products may have shipping restrictions due to regulations. For specific questions about international orders or to confirm if we ship to your country, feel free to contact us.
Learn more about taxes on global orders
RETURNS
RETURN COST
At Natty Pet Shop, we strive for your satisfaction. If you need to return an item, we gladly accept returns within a week from the original purchase date. To facilitate your return, proof of purchase such as your receipt or order confirmation is required.
Rest assured, there are no charges for returning items that meet these conditions.
RETURNS & EXCHANGES
It We accept return and exchanges for a eligible items with in a week of the original purchase date. All returns and exchanges require proof of purchase.
Please note that we cannot accept returns or exchanges for items that have been used, opened or damaged after purchase.
All returning items like food, essentials etc.. must be unsealed and in their original, undamaged condition to be eligible.